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Partenope — Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.partenopehair.com (the “Site”).

Personal Information We Collect

Device Information

When you visit our Site, we automatically collect information about your device including:

  • Web browser details

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse, we also collect information on:

  • Pages you view

  • Products you view or add to cart

  • Websites or search terms that referred you

  • How you interact with the Site

We collect Device Information using technologies such as:

  • Cookies

  • Log files

  • Beacons, tags & pixels (including for analytics & advertising)

Order Information

When you purchase or attempt a purchase, we collect:

  • Name

  • Billing & shipping addresses

  • Payment information

  • Email

  • Phone number

How We Use Your Personal Information

We use Order Information to:

  • Process payments & fulfill orders

  • Communicate with you regarding your order

  • Screen for fraud and prevent security risks

  • Provide marketing updates (only with consent)

We use Device Information to:

  • Improve shopping experience and website performance

  • Analyse visitor behaviour

  • Measure campaign performance

Text & Email Marketing Consent

By opting in, you agree to receive automated marketing communications.
Consent is not a condition of purchase.
Message & data rates may apply.
You may opt-out at any time via the unsubscribe link in any message.

Sharing Your Personal Information

We share your Personal Information with:

  • Shopify (store platform)

  • Analytics and marketing providers such as Google, Meta/Facebook, TikTok

  • Fulfilment and courier partners (China, EU, UK, USA)

These partners process data only as required to deliver our services.

We may also share your information if required by law.

Behavioural Advertising

We use collected data to deliver relevant advertising.
You can opt-out using:

Do Not Track

We do not change our data collection when a Do Not Track signal is received.

Your Rights (GDPR / CCPA Compliant)

If you are a European or Californian resident, you have the right to:

  • Access the personal data we hold

  • Request correction or deletion

  • Object to processing or withdraw consent

To exercise your rights, contact:
📩 hello@partenopehair.com

Your data may be transferred outside of your region, including to the USA or EU, for secure processing.

Data Retention

We retain Order Information for record-keeping unless you request deletion.
Marketing data may be retained until opt-out.

Changes to Policy

We may update this policy to reflect:

  • Operational changes

  • Legal requirements

  • Security improvements

Updates are posted here.

Contact Us

For questions, complaints, or privacy requests:

📩 hello@partenopehair.com
Alternatively via our contact form on the Site.